Legal notice
These general terms and conditions of sale (the “General Conditions”) govern the terms and conditions under which L.G. GEMME DI LACAGNINA GAETANO will provide you with its products (hereinafter the “Products”) for sale online on the website https://lggemme.com (hereinafter the “Site”). These General Conditions apply exclusively to the Products sold by L.G. GEMME through the Site.
We urge you to carefully read and understand these General Conditions before placing an order to purchase any Product on the Site. Whenever you intend to place a purchase order, you must declare that you have read, understood and accepted the contents of these General Conditions. If you do not accept these General Conditions, you will not be able to place purchase orders for any Product for sale on the Site. The user is advised to print and keep a copy of this document for future reference.
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Condizioni Generali di Vendita
- Description of Products
Gems featured on [LG GEMME](https://lggemme.com) include various types, such as cubic zirconia, sheelites, and emeralds, and are all certified by a gemologist with a certificate of authenticity and, when possible, provenance. The images on the site are original and the exclusive property of L.G. GEMME, and any unauthorized reproduction, dissemination or use is expressly prohibited. Any infringement will be prosecuted according to current copyright regulations.
Although images are high resolution, slight variations in color and size from the actual product may occur. In addition, descriptions are carefully edited, but may contain errors or minor differences from the physical product. If reported, L.G. GEMME will endeavor to correct any inaccuracies promptly.
- Prices and Methods of Payment
Product prices are in Euros and include VAT. Shipping costs are calculated separately and are clearly indicated during the checkout process. L.G. GEMME reserves the right to change prices at any time at its discretion. Price changes may result from currency fluctuations, and such changes will be applied at the time of purchase.
Payments are handled through Shopify's secure platform, which uses advanced encryption protocols to ensure secure transactions. We accept payments through PayPal and credit cards. L.G. GEMME does not retain or store customer payment data.
- Availability of Products
In the event that a purchased product is no longer available, L.G. GEMME undertakes to propose an alternative product of similar value and characteristics. If the customer does not wish to accept the proposed alternative, a refund equal to the amount paid will be issued. Orders are generally processed within 2 business days.
- Purchase Process
The site uses an electronic shopping cart system that allows customers to select the products they want. Before confirming the order, customers must correctly provide shipping and payment information. L.G. GEMME is not responsible for any shipping errors resulting from incorrectly provided information. Any additional costs caused by customer errors will be borne by the customer.
Once the order is completed, the customer will receive an email confirmation. Customers may choose to create an account on the site or make the purchase as a guest.
- Certification and Authenticity
All gems sold by L.G. GEMME are certified by a professional gemologist with an IGI (Italian Gemmological Institute) certificate. At the customer's request, additional certifications can be obtained, the cost of which will be borne by the applicant.
- Customization Services
L.G. GEMME offers gem cutting and personalization services, which can be purchased separately or arranged directly with the seller. Costs for such services will be additional to the price of the gems and borne by the customer. Lead times and customization methods will be defined on a case-by-case basis according to the customer's needs.
- Changes and Cancellations of Orders.
Customers may request changes or cancellation of an order by sending an email to info@lggemme.com. Requests must be made before the order is processed by the vendor. L.G. GEMME does not guarantee that changes or cancellation can be made once the order is in the process of being shipped.
- Intellectual Property
All content on [LG Gemme](https://lggemme.com), including, but not limited to, images, text, descriptions and site design, is the exclusive property of L.G. GEMME and is protected by Italian and European copyright and intellectual property laws. Unauthorized reproduction, distribution, publication or use of any material is prohibited without the express consent of L.G. GEMME. Any violation will be legally prosecuted.
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Return Policy and Right of Withdrawal
- Right of Withdrawal
In accordance with the provisions of the Italian Consumer Code (Legislative Decree 206/2005), the customer has the right to withdraw from the contract within 14 days from the date of receipt of the product, without having to provide any reason. However, this right does not apply to customized products, created at the specific request of the customer. By placing an order for a customized product, the customer implicitly waives the right of withdrawal.
Items considered “rare stones” and easily damaged are also excluded from the right of withdrawal. Eventually such items will be carefully inspected upon return for damage. In case of discrepancies from the original condition, L.G. GEMME reserves the right to refuse the return.
- Refund Terms
The refund will be made within 15 working days of receiving the returned product and after the appropriate checks. The shipping costs, both initial and related to the return, will be entirely borne by the customer.
If the product has minor damage (such as small scratches), L.G. GEMME reserves the right to apply a deduction on the refund, corresponding to the cost necessary to restore the item and the depreciation resulting from the processing that could reduce the weight and size of the product. It is specified, however, that in some cases the damage suffered by the product could be irreparable, and the seller will not be able to proceed with the restoration, which will result in the refusal of the return.
- Product Conditions for Return
To be able to benefit from the right of withdrawal, the product must be returned in the original packaging, without signs of use, damage or modifications. Any customized or commissioned products cannot be returned, unless otherwise agreed with L.G. GEMME.
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Shipping Policy
- Delivery Times
Shipments to Italy are made within 1-3 working days.
For shipments to Europe, delivery times are 2-6 working days.
For international shipments outside of Europe, delivery times will be communicated by email at the time of ordering.
An express shipping option is available on request for Italy, with delivery in 1-2 working days, at an additional cost that will be specified at the time of ordering.
The delivery times indicated are estimates and may vary based on external factors such as holidays, high traffic or courier delays. We will do our best to update the customer in case of significant delays.
- Shipping Costs
Standard shipping costs are as follows:
Italy (standard cost: €10)
Italy (excluding some smaller islands)
Western and Central European Countries (estimated cost: €20)
- France
- Germany
- Austria
- Switzerland
- Belgium
- Netherlands
- Luxembourg
- Spain (excluding the Canary Islands)
- Portugal
- Monaco
- Liechtenstein
Northern European Countries (estimated cost: €25-30)
- Denmark
- Sweden
- Norway
- Finland
- United Kingdom (consider post-Brexit customs costs)
Eastern Europe (estimated cost: €25-30)
- Poland
- Czech Republic
- Slovakia
- Hungary
- Slovenia
- Croatia
Southeastern Europe and the Balkans (estimated cost: €30-35)
- Greece
- Romania
- Bulgaria
- Serbia
- Bosnia and Herzegovina
- Montenegro
- North Macedonia
- Albania
- Kosovo
Islands and more distant (estimated cost: €35-40)
- Ireland
- Iceland
- Malta
- Cyprus
- Spain (Canary Islands)
- Portugal (Azores and Madeira)
- Customs duties and force majeure
Customs duties and import taxes
L.G. GEMME is not responsible for any customs duties, taxes or other additional costs imposed by the destination countries. These costs are the responsibility of the customer and must be paid at the time of delivery or earlier, if required by the customs authorities of the destination country. Any delays caused by customs detentions are not attributable to L.G. GEMME.
Force majeure
L.G. GEMME cannot be held responsible for delays in delivery or failure to deliver due to events of force majeure, including but not limited to natural disasters, war, insurrection, pandemics, government restrictions, strikes, difficulties in transportation or other circumstances beyond our control. In such cases, we will do our best to inform the customer promptly, but any delays or inconveniences will not give right to any compensation.
- order tracking
A tracking code will be sent by email to the customer as soon as the order is shipped. Shipments will be made with reliable couriers, chosen based on the destination.
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Informativa sulla Privacy
Last updated: September 20, 2024
This Privacy Policy describes how L.G.GEMME (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lggemme.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
INFORMATION WE COLLECT ABOUT YOUR USAGE
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
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Politica sui Cookie
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Category Categories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Geolocation data such as locations determined by an IP address or other technical measures
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
YOUR RIGHTS
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
INTERNATIONAL USERS
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@lggemme.com or contact us at Via Giuseppe Mazzini 10, Milano, MI, 20123, IT.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
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Legal Info and Contact Information
If you wish to contact us for further information or to request assistance, you can use the following contact details:
- Business Name: L.G. GEMME DI LACAGNINA GAETANO
- VAT Number: 09359900157
- Tax Code: LCGGTN68R05F205R
- Registered office: Via Mazzini Giuseppe 10 - 20123 - Milan (MI), Italy
- REA Number: 1283787
- Number of Employees: 1 (2024)
- Email: [info@lggemme.com](mailto:info@lggemme.com)
For any inquiries, please contact us via email. We will respond promptly to your questions or requests for assistance.
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Product Warranty
- Legal Guarantee
The rare gems sold by L.G. GEMME are not subject to the 24-month legal guarantee of conformity provided by European legislation, as they are unique and non-replicable products. However, we guarantee that the products comply with the description provided at the time of purchase and are free from obvious defects at the time of delivery. In any case, L.G. GEMME undertakes to provide after-sales assistance for any problem encountered, evaluating each request on a case-by-case basis, in order to guarantee maximum customer satisfaction.
- Conditions for the Guarantee
The guarantee covers exclusively manufacturing or conformity defects that are immediate and detectable at the time of delivery of the product. The following cases are not covered by the guarantee:
- Damage caused by improper use of the product.
- Damage due to accidents or unauthorized modifications.
- Normal wear and tear of the product over time.
- Damage generated by the customer during use of the product.
- Warranty Procedure
To request warranty assistance, the customer must contact the seller via email at info@lggemme.com. The product must be returned and evaluated by L.G. GEMME to determine whether it falls within the warranty terms. Only after this evaluation will it be possible to proceed with any refunds or replacements.
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Terms of Use of the Site
- Intellectual Property
All content on [LG Gemme](https://lggemme.com), including images, descriptions, trademarks and the L.G. GEMME logo, are protected by copyright and intellectual property laws. Any use, copying, reproduction or distribution of such content without the written consent of L.G. GEMME is prohibited. Any violation will be prosecuted in accordance with current legislation.
- Limitation of Liability
The site may occasionally present discrepancies or errors in content, such as variations in product descriptions or technical problems. L.G. GEMME undertakes to resolve these malfunctions as quickly as possible, but cannot guarantee the total absence of errors or interruptions. The site uses the Shopify platform as a technological basis, which implies that any system problems may arise from the platform itself. L.G. GEMME assumes no responsibility for direct or indirect damages resulting from the use or inability to access the site.
- Changes to the Terms of Use
L.G. GEMME reserves the right to change the Terms of Use of the site at any time. Changes will be effective when they are published on the site. Continued use of the site by users constitutes acceptance of the changes to the Terms of Use.
- Appropriate Use of the Site
Users are required to use the site in compliance with applicable laws and not to use it for fraudulent, harmful or illegal purposes. Any use of the site that violates these terms will result in immediate suspension of access and may lead to legal consequences.
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Applicable Law and Jurisdiction
9.1. These General Conditions and the individual contracts governed by them are governed exclusively by the Italian Law in force, in accordance with the Consumer Code (Legislative Decree 206/2005).
9.2. For any dispute that may arise between L.G. GEMME and the user in relation to these General Conditions and/or individual contracts, the exclusively competent court will be that of the user's residence or domicile, in accordance with the Consumer Code.
9.3. Before resorting to the competent court, L.G. GEMME and the user may attempt to resolve the dispute out of court, using alternative dispute resolution tools (ADR), such as mediation.
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Transaction Security
Secure Payment Methods
All payments made on [LG Gemme](https://lggemme.com) are protected by advanced encryption protocols such as SSL (Secure Sockets Layer) and TLS (Transport Layer Security). These protocols ensure that all information transmitted during the payment process is encrypted and protected from unauthorized access. Security is further strengthened by compliance with the PCI DSS (Payment Card Industry Data Security Standard) regulations, to which Shopify is compliant at level 1, the highest security standard for managing online payments.
Financial data protection
L.G. GEMME does not store or directly manage customer financial data. Sensitive information, such as credit card numbers, is not stored on our servers or those of Shopify. All payments are processed through secure and certified payment gateways, ensuring maximum data protection through advanced encryption protocols.